Forum Discussion

Dianne5's avatar
2 years ago

Problems connecting

I can not enter a sale or raise reports into MYOB.  It appears I am not connected. I updated the file yesterday and now I am having troubles.

Is there a problem MYOB end?????

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi Dianne5

     

    I understand how not being able to create sales and reports can disrupt your workflow. Currently, there's no known issue with MYOB related to what you're experiencing. I recommend clearing your AccountRight cache and logging back into the file.

     

    If the issue persists, you can reach out to our virtual assistant, MOCA, on our website, or request support via your account at myob.com. If MOCA can't help, you'll be directed to our live chat team.

     

    Feel free to create a new thread if you need any other assistance.

     

    Thanks,
    Genreve