Hello, we are currently unable to access a MYOB file. It appears to be stuck in the backup process. Although the most recent backup seems to have completed successfully, it still gives us the message that the back up is still in progress via the desktop application and does not appear in our list of available files in the cloud. Can you please advise how to go about this?
Hi OliviaConlon,
That's definitely not ideal when the file reckons it's still backing up even though it's clearly done. I had a quick look on my end, but you've got quite a few products showing under your account, so I'm not 100% sure which file's playing up. So the quickest way to get this sorted is to jump onto our live chat support through our virtual assistant, MOCA, or submit a case via My Account. The team there can check the exact file and run a script in the background to bump it out of that stuck back state.
Regards,
Sai
Hi Sai
I have the same problem.
Could you please check and fix?
Hi ihelen,
I’ve checked your company file and can confirm the issue is still occurring. I’ve arranged a backend script that should resolve it.
If the issue remains the same, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
Hi Sai
looks like we have the same problem.
Could you please check and fix?
Hi CorporateAir,
Thanks for raising this. Looking at your Company file, I can confirm that the issue still occurring. I’ve arranged a backend script that should resolve it. In case the issue remains the same, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
Our file is also stuck in back up mode - help please?
Hi Paulas,
Thanks for reaching out. I’ve had a look at the files linked to this email address, and everything appears active. If that “backup in progress” is still ongoing on your end, it’s best to contact our support team so they can take a closer look. You can either lodge a ticket through My Account or start a live chat with MOCA, our virtual assistant.
Regards,
Genreve
