We are running a desktop version of AccountRight over our network and when I try to backup the folder I get the following message.
I have tried saving the backup to various folders on my computer, to the desktop and to one drive with the same result.
Our IT support says that it is not a permissions or network error.
If someone could point me in the right direction that would be great.
Thanks
Naomi
Hi Norm0811,
Looks like you're having a bit of trouble backing up your file because it's on a server.
The easiest fix for this is to create the backup directly from inside the server. But if that doesn't do the trick, it might be worth checking the permissions of that file location to see why it's not accessible.
You can also check out this forum post with a similar issue to yours.
And if you need a hand with anything else, you can create a new thread in the forum.
If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.
Thanks,
Genreve
