Forum Discussion

CameronBNR's avatar
CameronBNR
Contributing User
4 months ago

Unable to confirm company file.

Hello all,

Went to log into MYOB this morning and it popped up saying "Cannot confirm company file and This is a read only file now".

 

Tried to confirm company file online, says it cannot connect, tried generating confirmation code for older versions of MYOB and it comes back with serial not found.

 

Could some one please manually confirm it for me and send the file through?

 

Thank you!

1 Reply

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    4 months ago

    Hi CameronBNR,

    Our backend team is ready to help you with generating a new Confirmation code. Make sure to reach out to them directly. You can contact them on Live Chat via our virtual assistant at  MOCA or by submitting a support case via  http://myaccount.myob.com/.

    Regards,
    Earl

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