Unable to confirm company file online
There is an error prompt message that keeps on coming up.
Please assist.
Forum Discussion
3 Replies
Hi TW_2020,
Appreciate you sharing the screenshot! When this error appears it usually means the company file is locked, so the best next step is to contact our support team so they can check it on their side. You can reach our Live Chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
EarlI logged a support case via MyAccount but no feedback.
HiTW_2020
You haven’t said which version you are using so it may be because you are trying to confirm an older version that MYOB has decided not to continue confirming, regardless of Perpetual Licenses. If this is the case, then I suggest you contact FGH Tables for reasonably priced confirmation code.
Cheers
Liz
