Bank Reconciliation

Hi MJ19153,

Thanks for sharing your recon issue completely. That usually points to the bank rec history having changed, and a future-dated bank reconciliation is often the cause.

A quick thing to try is:

1. Go to Banking > Reconcile Accounts
2. Pick the bank account
3. Enter a far future date like 31/12/9999
4. Tick everything showing
5. Copy the Calculated Statement Balance into the Closing Statement Balance
6. Reconcile, then undo it straight away

Then go back and try reconciling March again.

If it’s still not balancing after that, there may be a transaction that’s been changed, deleted, or recorded to the wrong account`. If that doesn't fix the reconciliation amount, I recommend reaching out our support team so they can look into it deeper. You can either create a ticket in My Account or connect with our live chat team through MOCA, our virtual assistant. 

Regards,
Genreve

Where are the instructions for using the new reconciliation - I tried to do what I did in the past - just entering the bank statement amount which matches the MYOB amount - but it won't let me submit.

I am pretty disappointed that you have totally changed bank feeds and reconciliation without any training guide - and without the option of changing back to the way it was.

Hi leefrances, 

Thanks for sharing how you feel about the ui changes. 

There haven’t been major changes to the reconciliation process, but the layout has been updated. You’ll still need to use the closing balance from your bank statement for the statement date you’re reconciling. If your software won’t let you submit even when the amounts appear to match, there’s likely something else in the reconciliation that still needs attention for that date.

These help articles walk through the current process:

• Reconciling your bank accounts
• Undoing a bank reconciliation

If you’re still unable to complete the reconciliation, I recommend contacting our support team so they can investigate why it isn’t going through. You can do this by creating a ticket in My Account or by chatting with our live chat team through MOCA, our virtual assistant.

Regards,
Genreve