I'm trying to add a new user. I get the message "You don't have permission to invite a user to use MYOB. Please ensure you are an admin/owner of the subscription. Contact your administrator if you think this is a mistake." I am the owner/administrator and I appear to be assigned those roles. Any suggestions what is wrong here?
Hi, MYOBuser2021. Thank you for posting here in the Community Forum.
If you have Administrator access to MYOB, you can invite anyone you'd like to sign in to your MYOB business. If you need a hand with your books, you can Invite your accountant or bookkeeper. To investigate the error you're encountering, please verify the last four digits of the serial number you're referring to and confirm the last name of the business owner. This information will significantly aid us in addressing this issue.
We are looking forward to assisting you.
Best regards,
Hannah
Hi Hannah,
Can this information be sent to you privately somehow?
Thanks
Yes, MYOBuser2021. You may send your serial number through a private message.
Hi, MYOBuser2021. I hope everything is going well for you today. I just wanted to follow up on whether you still require assistance in adding a new user to your company file.
Please tell us how you go and feel free to post again when you need more assistance.
Cheers,
Hannah
