can't add advisor after cancelled the invitation.
I sent an invitation to an advisor. I thought the email address was incorrect so I cancelled the invitation. Now I cannot send an email to the correct email address and cannot figure out how to resend the invitation. And I've tried to delete and add the account again, but that's not allowed.
I am getting the message 'There is already a user with this email. Enter a different email.
The status on this user is invitation cancelled and i can do nothing on this account.
Hi JustinX,
That error message is basically telling us what’s going on – there’s already a user set up with that email address.
If you can’t see the contact in your list, they’re probably inactive. Try changing the filter to show inactive contacts as well, then check if that email is sitting there.
If you’ve turned on the inactive filter and still can’t find that email, the next step is to get our support team to take a closer look. You can either:
- lodge a support ticket from the My Account page, or
- jump on live chat through MOCA, our virtual assistant, on the MYOB website.
Regards,
Genreve
