Payroll - Superannuation Error

I have a case where an employee's payment is not calculating the correct amount of Superannuation.

It should be 11% of Gross Salary but it seems to be calculating 11% of Net Salary

I've checked all the payroll and super settings and they seem correct

Any experts out there that can help please?

I've tried to contact the MYOB experts themselves but they are going around in circles and wasting time.

thanks and regards

Tony