Payslips are not getting emailed to employees. The box to send is ticked but they are not being received. Help please....
Thank you for your posts. I'd like to extend you a warm welcome to the Community forum. I hope you find it a valuable resource.
I'm sorry to hear that you're experiencing difficulties with emailing pay slips to your employees. I understand that this could be frustrating and I know how necessary this would be. To assist you effectively and resolve this issue, I would appreciate more details about your concern. May I know if this happen to all employees?
Meanwhile, please verify whether the default method for delivering pay slips is via email. You have three options for sending pay slips to your employees:
When processing payroll and you reach Step 4, "Prepare pay slips," simply scroll down to find the "Email pay slips" button.
Alternatively, you can email the payslip through the following steps:
- Navigate to Payroll >> Payruns.
- Click on the date of the payment run.
- Go to the "Email pay slips" tab.
- Check the box on the left-hand side of each employee's name for those whose pay slips you need to send.
- Click the "Email" button.
The third option is to access Payroll >> Employee, select the name of the employee, click on "Pay slips," and then click "Email."
Please let me know if you require any further assistance with this. I'm happy to assist you.
Regards,
Earl
