Forum Discussion

Rae4's avatar
Rae4
Experienced User
5 months ago

Processing payment for Super payment

The super payment was schedule for 15/12 and has been authorised however it is showing processing payment. Please confirm if we need to do anything or if there is a problem.

1 Reply

  • Shella_A's avatar
    Shella_A
    MYOB Moderator

    Hi Rae4

     

    Thanks for your post. 

     

    As we check your superannuation payment on our end, it is still on processing payment status. It usually takes around five business days for superannuation payments to be authorized, processed, and received by super funds. However, delays can occur (such as payments being rejected due to data errors), so we recommend allowing up to 10 business days for your payment to process. Rest assured that it will be posted as completed within the timeframe given. 

     

    If you need further help, don't hesitate to start a new post and we'll be happy to assist.

     

     

    Otherwise, if my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

     

     

     

    Cheers,
    Shella