STP Error Message CMN.ATO.PAYEVNTEMP.000213

Hi ChalkHill,

If your most recent pay run has been accepted with no errors, then you're all sorted. You can safely disregard the earlier pay runs that show up as "Accepted with errors." Those older reports won't update their status, even though you've now ticked all the right boxes— like selecting the income type. So long as everything's looking good in your latest submission, you're in the clear.

Cheers,

Doreen

Hi Doreen

Thanks for the prompt response. Unfortunately I processed a pay run this morning and the problem persists! I receive the following error message:

Any assistance to solve this would be greatly appreciated!

Thank you

Hi ChalkHill,

Thank you for providing the screenshot. If the issue continues, it may require further assistance on the backend. I recommend reaching out to our team for further investigation. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl