Superannuation fund incorrect and money returned

Hi Deb20,

Thank you so much for your post and welcome to the Community Forum! I'm sorry to hear about the issue you've been facing. I really appreciate your patience and understanding about this issue, and I do apologize for the delayed response. 

 

If your superannuation payments are still showing as "Completed" but need to be corrected and paid again, it's important to follow these steps to address the issue: 
 

Identify the Incorrect Payments:

• Review your superannuation payments and identify the payments that were processed incorrectly and need to be paid again. 

Create Adjustment Transactions:

• To correct the superannuation payments, you can create adjustment transactions. These transactions should be created with negative amounts to offset the incorrect payments. This effectively reverses the effect of the original payments.

Edit or Recreate Correct Payments:

• After creating the adjustment transactions, you should edit or recreate the correct superannuation payments with correct details. Ensure that you select the correct payees, payment amounts, and payment method. 

Change Payment Status:

• Once you've edited or recreated the correct payments, change the payment status of these transactions to "Processing" or "Ready for Payment."

Resubmit Correct Payments:

• Now that the correct payments are set to "Processing" or "Ready for Payment," you can resubmit them for processing.

Review Payment Status:

• Monitor the payment status of the corrected transactions to ensure they are processed successfully. The status should change to "Completed" once the payments are successfully processed.

Review Superannuation Reports:

• Generate superannuation reports to verify that the corrected payments are accurately reflected in your records.

Reconcile Bank Statements:

• Reconcile your bank statements to ensure that the corrected superannuation payments match your bank records.

By following these steps, you should be able to correct the superannuation payments and ensure that they are processed accurately.

Please do let me know how you go on this.
Regards,
Earl