Forum Discussion

SafariEd's avatar
SafariEd
2 years ago
Solved

Where has payroll gone?

My payroll has dissapeared.  Can you help me with this please?   

  • Princess_R's avatar
    Princess_R
    2 years ago

     

    Hi SafariEd,

     

    Thank you for your response.

     

    In addressing this concern, I recommend checking the user roles and permissions within the User Access settings. Upon reviewing your account, it appears that payroll access might not be enabled. Additionally, you may want to consider reaching out to another user with administrator access to log in and verify if they encounter the same issue.

     

    Please let me know how you get along and if you require further assistance. I'm happy to help.

     

    Otherwise, if my response has answered your question, please click on "Accept as Solution" to help other users find this information.

     

    Cheers,

    Princess

5 Replies

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 years ago

    Hi SafariEd,

     

    Thank you for your post. I'd like to extend you a warm welcome to the Community forum. I hope you find it  a valuable resource.

     

    Could you please confirm if you're referring to the payroll menu from the dashboard? If so, generally, if the file is upgraded to MYOB Business, you need to open the file from app.myob.com. If you open the file via app.myob.com and still can't find the payroll tab, could you kindly provide a screenshot? I'll be happy to check further into this for you.

     

    Cheers,

    Princess

  • SafariEd's avatar
    SafariEd
    2 years ago

    Hi Princess,

    Yes I am logging in via app.myob.com and I still cannot see payroll on my dashboard.   The dashboard says DASHBOARD, SALES, INVENTORY, BANKING, CONTACTS, REPORTING.  Payroll is not listed under any of these headings as an option. What do you suggest I do?  This is very frustrating.  Help would be appreciated.

    Regards,

    SafariEd

     

     

     

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 years ago

     

    Hi SafariEd,

     

    Thank you for your response.

     

    In addressing this concern, I recommend checking the user roles and permissions within the User Access settings. Upon reviewing your account, it appears that payroll access might not be enabled. Additionally, you may want to consider reaching out to another user with administrator access to log in and verify if they encounter the same issue.

     

    Please let me know how you get along and if you require further assistance. I'm happy to help.

     

    Otherwise, if my response has answered your question, please click on "Accept as Solution" to help other users find this information.

     

    Cheers,

    Princess

  • SafariEd's avatar
    SafariEd
    2 years ago

    Hi thank you, after this payroll was enabled for a time but it has mysteriously disappeared again.

     

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 years ago

    Hi SafariEd,

     

    Thank you for reaching out, and my apologies for the late response.

     

    To effectively resolve this issue, I would kindly suggest that you take a look at your user roles and permissions in the User Access settings. Upon checking your account, I can confirm that you only have limited access to the menu, and payroll is not included. It could be beneficial to ask another user who has administrator access to log in and confirm if they are experiencing the same problem. 

     

    I hope this helps, and I'm here to assist you further if needed.

     

    Cheers,

    Princess

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