Forum Discussion

SafariEd's avatar
SafariEd
User
6 months ago
Solved

Where has payroll gone?

My payroll has dissapeared.  Can you help me with this please?   
  • Princess_R's avatar
    Princess_R
    6 months ago

     

    Hi SafariEd,

     

    Thank you for your response.

     

    In addressing this concern, I recommend checking the user roles and permissions within the User Access settings. Upon reviewing your account, it appears that payroll access might not be enabled. Additionally, you may want to consider reaching out to another user with administrator access to log in and verify if they encounter the same issue.

     

    Please let me know how you get along and if you require further assistance. I'm happy to help.

     

    Otherwise, if my response has answered your question, please click on "Accept as Solution" to help other users find this information.

     

    Cheers,

    Princess

SafariEd's avatar
SafariEd
User

Hi Princess,

Yes I am logging in via app.myob.com and I still cannot see payroll on my dashboard.   The dashboard says DASHBOARD, SALES, INVENTORY, BANKING, CONTACTS, REPORTING.  Payroll is not listed under any of these headings as an option. What do you suggest I do?  This is very frustrating.  Help would be appreciated.

Regards,

SafariEd

 

 

 

Princess_R's avatar
Princess_R
MYOB Moderator
6 months ago

 

Hi SafariEd,

 

Thank you for your response.

 

In addressing this concern, I recommend checking the user roles and permissions within the User Access settings. Upon reviewing your account, it appears that payroll access might not be enabled. Additionally, you may want to consider reaching out to another user with administrator access to log in and verify if they encounter the same issue.

 

Please let me know how you get along and if you require further assistance. I'm happy to help.

 

Otherwise, if my response has answered your question, please click on "Accept as Solution" to help other users find this information.

 

Cheers,

Princess

  • SafariEd's avatar
    SafariEd
    User
    5 months ago

    Hi thank you, after this payroll was enabled for a time but it has mysteriously disappeared again.

     

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      4 months ago

      Hi SafariEd,

       

      Thank you for reaching out, and my apologies for the late response.

       

      To effectively resolve this issue, I would kindly suggest that you take a look at your user roles and permissions in the User Access settings. Upon checking your account, I can confirm that you only have limited access to the menu, and payroll is not included. It could be beneficial to ask another user who has administrator access to log in and confirm if they are experiencing the same problem. 

       

      I hope this helps, and I'm here to assist you further if needed.

       

      Cheers,

      Princess

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