Customer charged a surcharge for online payments

Hi Mona3739,

When you set up online payments, you can choose to either pass on the customer surcharge by default for all invoices or only for specific ones. If you notice that some customers are being charged a surcharge and others aren't, double-check your default settings and the individual invoice settings to ensure everything is configured correctly. For more details, check out this link. 

As for manually allocating payments, it won't affect your bank reconciliation, as long as you're selecting the correct account during the allocation process. For more info about payments and fees setting check it out here. 

Cheers,

Princess

Hi 

We have had this same issue. We DO NOT want to pass on the surcharge however MYOB has randomly changed settings for a few invoices and charged our customers surcharges. Is there a glitch with a recent update? We now have to check every single invoice to make sure this default setting hasn't changed on individual invoices. 

Can you please advise if there is a known issue or what we can do to resolve? 

Thank you

Hi Jemma2,

This will need further assistance on the backend. Please reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl