'Items per selling unit' cannot be edited when an item has been used in a transaction.

Hey mikescott 

Not sure if you have found the solution but I have found one that doesn't involve contacting support. Feel free to yell out of you still need assistance :)

Hey AllforYou 

I'm currently having this issue and was wondering if you could pass on your solution?

Cheers

Hi mikescott ,

Thank you for your detailed post, and I apologize for the late response. I would like to check if you're still having this issue? If so, we have an online script that can fix this issue. Could you please confirm the last four digits of your Serial Number and Company File ID? Thank you!

Also, @AllforYou, we're glad to hear that you've managed to find a solution for this issue. If you encounter this issue again in the future, we can arrange for the online script to fix it.

Feel free to post again; we're happy to help!

Regards,
Earl

Hi Earl

I contacted help and they ran a script earlier this week. It is working fine now, I was happy with the resolution.

Regards

Mike

I did contact support, they ran a script, works now.

Cheers

Mike

Hi mikescott ,

We're glad to hear that you managed to contact our support and resolve the issue. If you have any further questions, please feel free to start a new post, and one of our team members will be happy to assist you.

Regards,
Earl

Hi, I am having this same error message and we are at the setting up stage for OPMC woocommerce integration. How do i get around this message please?

Hi bookiemaria,

That "Items per selling unit' cannot be edited when an item has been used in a transaction." needs a quick fix behind the scenes. No worries though— our team can run the fix to stop the error from showing up again. Just have a chat with us on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

Cheers,

Doreen