Forum Discussion

aimsetters's avatar
aimsetters
12 months ago

Myob online payment date incorrect

Hello

I have an invoice that was generated 28/5, paid via myob 30/5, received into bank acc 31/5

Doing reconciliation the payment was not showing up in the list causing out of balance
for some reason the payment fees has been automatically added as 2/6 pushing the whole transaction to only show if the reconciliation date is on or after 2/6 (but needs to be 31/5) 

 

Then on top of that i can not even modify or delete the payment transactions as it says it can only be viewed and edited from desktop accountright but we dont use accountright as we are on business lite

 

Any solutions or ideas? seems something has broken since the method of taking fees changed as its not a problem i have previously experienced 

 

thanks

1 Reply

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    12 months ago

    Hi aimsetters

     

    I see you're having trouble with the payment date on your MYOB online invoice. It seems like the payment fees were automatically added on 2/6, which means the transaction is only visible if the reconciliation date is on or after 2/6, but you need it to show on 31/5. First, try checking the payment transactions to see when they were recorded in MYOB. That might give us a clue. Regarding changing the payment transaction, you may encounter an error or warning indicating that modifications aren't possible if the invoice layout is supported only in the desktop version. But since you're using MYOB business, then we need to dig deeper into what is happening at your back end. I suggest reaching out to MOCA, our virtual assistant. MOCA's great at figuring out these kinds of problems. You can chat with MOCA at myob.com/support. If MOCA can't solve it, you'll be connected to our live chat team automatically.

     

    Cheers,

    Princess

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