MYOB online payments has just been activated on our account and several customers have unknowingly paid invoices via this method.
It seems that MYOB allocates payment to the invoice as soon as it is paid, so how do I correctly allocate the bulk deposit from MYOB in the bank transactions?
Hey Carly22,
When your customers pay via online payments, those payments go straight into Undeposited Funds. What you'll want to do is check if those payments have already been moved from Undeposited Funds to the bank account of your choice. If not, all you need to do is prepare a bank deposit and move them across. Once that's sorted, you can head over to your bank feeds window and match the bulk payment to your account.
Cheers,
Doreen
Hi Doreen,
Thank you for your reply.
The bulk deposit is showing in my bank transactions (via electronic feeds) but I am not able to match the money to any invoices as they are already marked as paid.
Hi Carly22,
The invoices are marked as paid, but the payments are still hanging out in the Undeposited Funds. No worries, you just need to shift those payments from Undeposited Funds to your chosen bank account first, and then you'll be able to match them up to the bulk payment. Once you've done that, you should be all set. If you're still having issues with this, you can reach out to our support team directly on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.
Cheers,
Doreen
