Hi All
Does anyone know why after turning off online payments I am still getting the Transaction with the reference MYOBxxxxxx with multiply invoices being matched to one payment.
Have rung support and followed their instructions but this is still happening. Any suggestions.
Hi Cindy4,
If you've turned off online payments but are still seeing transactions with the reference “MYOBxxxxxx” and multiple invoices being matched to one payment, it might be due to the system's auto-matching feature. This can happen if the system finds multiple invoices with the same amount and date within a year that matches the bank transaction. See these helpful articles about online payments and matching bank transaction for more detailed steps.
Regards,
Shella
Hi Shella
Thank you but we have turned off automatically match bank transaction and have done all the online payments suggestions and it is still happening.
Regards
Cindy
Hi Cindy4,
Since you've already tried turning off automatic matching and followed the steps provided, the best next step would be to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They'll be able to look into this in more detail and help you in resolving this. You can provide them with specific examples of the issue, like the screenshot you've shared, to help them identify the exact problem.
Regards,
Sai
