Forum Discussion

Wendy2018's avatar
Wendy2018
Trusted User
23 days ago

Secure Invoicing

I have a few concerns about the new Secure Invoicing upgrade we are being basically forced to do.

We don't have online payments from our customers and probably never will. So now instead of emailing our invoices through MTOB we have to print to PDF and then send through Outlook for example. What if we have 50 invoices to send??

 

So how do we answer the upgrade questions when we don't have customer payments. 

Further to this I don't understand why MYOB would need our turnover etc. What has this got to do with Secure Invoicing. MYOB just get around this question by advising of their Privacy Policy.

 

 

3 Replies

  • AccountsPTS's avatar
    AccountsPTS
    Experienced User
    20 days ago

    So I am still on the phone waiting to get through to speak to someone about this - have just been put through to yet another 'specialist' team and now my position in the Queue is '9' with "waits longer than normal".  This is excruciating trying to get help!  Whilst I have been on this rather looooong phone call I have been emailing our accountant and the decision has been made to move to Xero - this is the final straw! 

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    23 days ago

    Hey Wendy2018​ 

    Emailing invoices from your MYOB file will only be restricted if you don't complete the business verification process. This page has more information on the documents and information required for the business verification process.

    If you have any questions about or need help throughout the verification process, you can reach the team by raising a case from your My Account dashboard, make sure to select 'Financial Services' and the team will be able to reach out and assist accordingly. 

    • AccountsPTS's avatar
      AccountsPTS
      Experienced User
      20 days ago

      Perhaps Amanda someone might be able to explain why we need to submit turnover? We pay for a service if we have 1 invoice or 1000 per month it is irrelevant.

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