Forum Discussion

Kerri-ABE's avatar
10 months ago

Text select disabled when editing invoice descriptions - Mac using MYOB Business through Frirefox

When updating an invoice, I used to be able to hightlight the text in the 'description' field and copy and paste. There was also the ability to edit text in the description field by placing your cursor when you wanted it and changing or adding text. 

 

From a week ago I can no longer highlight description text in invoices, the cursor only wants to be placed at the end of the description and I need to use my up and down and left and right arrows in this field.  Double clicking to select a word, or all text in this box doesn't work?

 

This is very frustrating, is anyone else experiencing something similar. 

 

(The screenshot shows where the cursor appears no matter where you place in the description field, you can't select text in this field any more, just move the cursor with left, right and up and down keys) 

4 Replies

  • Denver_B's avatar
    Denver_B
    Experienced User

    This has been occurring for about a month now without a solution, as discussed in this thread.

    It also affects Windows, and pretty much all description fields site-wide.

  • Pen2350's avatar
    Pen2350
    Contributing User

    Hi,

    This inability to edit the description line when sending out Invoices has been happening for me as well over the last several weeks. Have to use the cursor and cannot copy and paste/highlight information. Have posted before about this on myob community, but had no response to the problem. 

    Sent request for help to MYOB support, and they just 'recommended I use Chrome' (I use Firefox Mozilla), and said 'they are addressing the issue' (that was on 19/09/24) - but has not been fixed, as yet!

    • nats569's avatar
      nats569
      Experienced User

      me too! this has been frustrating me no end...

      i usually create duplicate invoices from a previous one (rather than use recurring which i find more time consuming) and now cannot use mouse to select, copy and paste text or even just click anywhere in the text box if i just want to change a small detail in that text box. for some reason i need to use my keyboard only to edit the text within - baffled. Mouse does work for everything else in MYOB like normal - just not recognising clicking within the text box.

  • I have the same issue.
    Does MYOB want me to look for a different package