Forum Discussion

Shepai-8-2017's avatar
Shepai-8-2017
Experienced Cover User
2 months ago

Unable to process and print old invoice

Hi,

 

MYOB was working well this morning.

I just noticed that the MYOB tab gone from my dashboard.

When I tried to log-in and process an invoice and to print an invoice that I just did this morning, this message appears.

   "you don't have permission to access this page

     if you need to access this page please contact your administrator"

 

But I am the administrator.

I can access payroll, payments, products, everything except invoices.

I did not register for the "Secure Invoicing" because we don't email invoices.

We print the invoices and include them with the items.

Please help!!!

 

Kind regards,

Shepai

2 Replies

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 months ago

    Hi Shepai-8-2017,

    It’s definitely unexpected when something that was working fine earlier suddenly disappears! Since you're the administrator and still have access to everything else, it could just be a caching issue. Try clearing your browser’s cache and history, then close and reopen the browser before logging back in — that usually helps avoid some software discrepancies. 

    If the issue persists, make sure to reach out to our team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

    • Shepai-8-2017's avatar
      Shepai-8-2017
      Experienced Cover User
      2 months ago

      Hi Earl,

       

      I did clear the cache but still the same.

      I will just have to have a virtual chat MOCA or submit a report.

      Thank you for your help.

       

      Kind regards,

      Shepai

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