Hi,
We have been unable to open either of the Aged reports for a month or so now. There has been an update during this time and the problem didn't fix.
Please let me know if there is a process we need to go through to get them running again.
The message states it is a timed out issue - see attachment.
Thank you for your help
Hi Givemeabreak
Suggest you try to apply the timeout extender. FYI this needs to be re-applied after each update.
The timeout extender does not speed up the process, it simply allows more time for AR2023 to complete the task. You should probably address why it is taking so long - I am assuming you have already tried Speeding up MYOB. Possible causes include slow internet, or more customers in the file than MYOB can manage efficiently, or file too big. If file is too big or too many customers, best way to solve is to remove Customers no longer used and purge prior year data. If you want contact details for someone who can remove cards in bulk and purge data from AR2023 files, send me a private message or an email.
Regards
Gavin
Hi Gavin,
Thank you for your instructions, will I have to do this on every computer that uses this file? All 5 computers are having this problem. Also, my computer is generating this report for my other clients just not this one.
Cheers
Andrea
Hi Gavin,
We are also not able to generate the report from the brouser version of MYOB.
Cheers
Andrea
Hi Givemeabreak
Your comments all indicate an issue with this file rather than the software. Yes the timeout extender would need to be applied on all computers that access the file via the software on the computer. I don't use nor recommend the browser version, still too many issues and things you 'can't do' with it.
Perhaps some time when the file is not being used, create a backup and unzip to a temp folder. Check the file size. If size is under 500 MB, size is unlikely the issue, the file itself might need to be looked at. Let me know how big it is.
Regards
Gavin
I AM STILL WAITING ON A SOLUTION
Hi Givemeabreak , have you tried running the receivables reconciliation reports, which provide the same information AND can be back-dated? (If you want all current invoices, try running these reports dated at the end of the current month, eg 30/06/23 now).
