An unbalanced transaction may not be recorded.

Hi PrecisionAJ,

Thank you for your post. 

I understand that you are having difficulty fixing the unbalanced transaction. Please confirm that you received the error message "An unbalanced transaction may not be recorded"? Could you please tell me exactly what you are doing? Does this message appear when you are trying to allocate bank feeds? or when you edit the transaction or enter sales? Please give me more details on your concern so we can assist you further.  

We hope to hear from you soon. 

Kind Regards, 

Cel

Hi Cel

it does happen when I try to match the transections (invoices) 

I have a client who paid all their invoices in only one transaction and I need to match all their invoices.

already checked the 3 digits and it won't fix it.

Hi PrecisionAJ,

Thank you for getting back to us and providing an update. 

Generally, the cause of this error message that you received is due to 3 decimal places in the line item causing the transaction to be unbalanced, Have you tried to check into the amounts field and manually re-enter amounts? This should bypass this message. 

Please let me know how you go on this issue. If you still need assistance, please feel free to create a new post. We are more than happy to assist. 

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

Kind Regards, 

Cel

When you say to change the amount it's in every invoice or the bank transaction?

I already did both and it's not working!

I really need a solution for this 

Hi PrecisionAJ,

Thank you for getting back to us and providing an update. I have noticed that this post was answered by one of our moderators and asking for some information to further assist you, Kindly check on this link. 

Thank you. 

Cel 

Hi, thanks. I already answered that but I haven't heard back yet 

thanks 

hi PrecisionAJ Celia_B 

Have you tried going to your sales register>receive payment>enter client name, amount paid and date manually and then go to see if the system matches it?

That wont work. 

1) the invoices that I need to match doesnt appear there.

2) If I do that, the bank transaction will still be there to allocate.

Hi PrecisionAJ, 

We want to thank Julie_A_C for taking time and sharing insights to this issue, very much appreciated. As for this matter, kindly check on this Link, as one of my colleagues responded on another post. 

Feel Free to post again if you still need assistance. Rest assured that one of the MYOB Community Forum moderators will be happy to assist you. 

Kind Regards, 

Cel

Hi there, 

I’m facing exactly the same issue/receiving the same error message.

it does balance and yes, I can see 6 decimal places in the AUD adjusted price but I can’t change that field…. The price field I can change (in a foreign currency has only 2 decimal places). So what can I do?

help?