Forum Discussion

Leah72's avatar
Leah72
Member
1 year ago

APPLYING A CREDIT

I am trying to apply a customer credit to an overdue invoice but when I hit "apply to sale" it's not showing the outstanding invoice/s. What am I doing wrong?

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    1 year ago

    Hi Leah72,

     

    It might be that the software does not recognize the invoice you are trying to apply to as overdue. It would be best to check the overdue invoice to see if there is already a payment applied to it.

     

    Thanks,
    Genreve

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