Bank Code is Invalid for Wise Account (NZ)

Hi All,

Thank you for your feedback and for bringing this to our attention. I understand how important this feature is for your banking needs. To ensure your request reaches the appropriate team as quickly as possible, you need to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount for further assistance. They can check on this and escalate the issue if needed.

Regards,

Sai

I already did...1 month ago

I agree with the other posts 100%, this is really not good enough. We are currently unable to pay legitimate NZ bank accounts using your software. This is a serious deficiency that should be a high priority and have been fixed in the next update after being notified of the error.

We are sitting here 6 months later with nothing. 

It seems you are begging us to look at other software for our accounting needs.

Let's make it even easier for you MYOB. Here's a user story which you can copy and paste straight into your backlog. 

Title: Accept all bank branches in New Zealand

User story: As a bookkeeper, I want to be able to pay suppliers into their Wise or Emerge account so they can operate their business, and to keep our suppliers happy.

Acceptance criteria:

- To be able to pay into 04-2014- xxxxxx-xxx bank accounts
- To be able to pay into 04-2021-xxxxxx-xxx bank accounts

It's incredible that people need to consider move their current account because of YOU. I don't think you understand how important this is to the New Zealand Small Business Ecosystem which you claim to support. 

Hi Vivek2,

Thanks for sharing, user stories are definitely helpful when our product managers and developers are considering changes to other priorities. As mentioned previously on this post, a case was raised to request this enhancement to the software. We'll follow up to add your user story/summary and hope that this can be prioritised for a resolution soon. 

Cheers,

MYOB

Hi Mel_Achterberg,

I appreciate your patience and understanding with this matter. As mentioned previously in this thread, the case regarding the WISE bank account error has been passed to the right team and is still in progress. While I don't have an exact timeframe for the fix just yet, I’ve made a follow and hope that this can be prioritized soon.

Regards,

Shella

I note last update was 3 months ago. Is it possible to check in with this, add another partner want !!! & provide us with another update please. Thanks Team

Hey there Wanzi , thanks for noticing and updating your post.
We added Wise payments for bills earlier this year in February for NZ.
This was in our release notes, but its a miss on my part that we didn't find and update your post here to let you know as well. 
Glad this was sorted for you > Mike
 

hi Mike_MYOB​ Really?? Since February???  And no Comms from MYOB on the matter? IT'S OCTOBER.  I have clients who have been waiting for this update.  Not good enough