Forum Discussion

Experienced Cover User

11 months ago

BPay turned off last year but still appearing on Online Payments

I am wondering if anyone else has had this problem.

I turned off BPay last year when it became an option.

This year when I did my bulk invoicing for term 1 (we work in schools), customers still had the option to pay via BPay and as a result I have been charged oer $1200 of merchant fees associated to BPay payments.

I have spend hours with MYOB Financial Services and get someone different every time.

They have remotely logged in to my computer and confirmed that thousands of invoices sent in Feb 2025 did not have the BPay option ticked on their invoices as well as the global setting being turned off.

I am extremely frustrated as they keep coming back to me with different questions (which I answer them all), but every time it is someone different that does not understand the issue.

How do I get a resolution with MYOB when they have no idea what they are talking about?

Very frustrated!!

14 Replies

BenTSA
Experienced Cover User
10 months ago
Hi AmandaMYOB
Could I please request a call today. I did get a call the other day when you mentioned it but the support persons Team Viewer did not work and she could not access the excel download as she did not have Excel. I need to speak with someone who has a working computer so we can get this resolved.
BenTSA
Experienced Cover User
10 months ago
I also recieved this response via my support lady. This apparently came from the data department. I interpret this as MYOB changed their logic on 12/3/25 so that when invoices were imported it turned off BPay. If this is the case, this is an admission that their logic was automatically turning BPay on before the 12/3/25 even if it was turned off on my global settings. This is the whole point I have been trying to make and I want the merchant fees refunded for the error on MYOB's part.
BenTSA
Experienced Cover User
10 months ago
correction, 12/2/25
AmandaMYOB
MYOB Moderator
10 months ago
Hey BenTSA

I can see you've already requested a call and have had a refund request raised from your latest call about your case. If you have any further questions or are unsure of any details, you can reach out to the team easily through your case emails, updates will also be emailed straight to you.