We are trying to run the receivable reconciliation with tax report and it doesn't load. We have tried different browsers. We have refreshed the browser as the error states to do. Is anyone else having this issue.
Hi GS81,
Thank you for your post. Please allow me to extend a warm welcome to the Community Forum. I hope you find plenty of information in this forum.
We appreciate you expressing your concern to us. Sorry to hear that you are having difficulty in running the report. To better assist you with this, could you please provide me the exact error message that you received when you try to run a report? You can send me the screenshot of the error message so we can investigate.
Kind Regards,
Cel
Hi GS81,
We hope this message finds you well. We want to check back with you regarding your concern. We asked for additional information on the issue to help us investigate but we have not received any updates regarding your concern. If you still need further assistance or if you have questions or concerns, please contact us again or create a new post. We are happy to help.
Kind Regards,
Cel
Hi Cel,
The report comes back with Failed to load. and i have taken a screenshot of the report message.
Thanks
Hi GS81,
Thank you for getting back to us and providing an update. We also appreciate your effort in sending screenshot.
There can be several reasons why the reports are failing to load. The report is experiencing a backend timeout due to trying to pull too much data. To help identify the root cause, We recommend going through the following steps.
These steps should help us pinpoint the source of the problem and works towards a solution. If the issue persists, I will be reaching out to you via private message to gather additional information to assist in resolving the issue. Kindly check your inbox on this channel
I hope this helps. If you have questions or concerns, please contact us again. We are happy to help.
Kind Regards
Cel
Hi GS81
I think the advice provided by Celia_B in this instance should be treated with caution as it may relate to something else.
First point - this report cannot be run for a shorter date range as it is an 'as at' report.
Second point - this could cause serious problems and even if it doesn't, it will not solve the problem you are experiencing
Third Point - You could try Payables With Tax. However for Sales, use the Receivables Reconciliation summary instead (unless there is something specific you need from the 'With Tax' Report)
There is a major coding issue with the Receivables With Tax and Payables With Tax reports. This affects not only browser based users but desktop users as well. Matters not whether the file is online or offline. Once the number of customers/suppliers/invoices reaches a certain point the 'With Tax' Reports grind to a halt - almost.
I once generated one that took over 5 hrs to generate.
In addition the With tax Reports have bugs relating to Finance Charges and Currency gains/losses. I have always found the Reconciliation Detail and Summary reports always provide the correct information, the 'With Tax' reports don't. The Reconciliation Detail and Summary reports generate reasonably quickly, the 'with tax' reports don't.
If you need the 'with tax' reports, they can be extracted by a 3rd party - email me for details if interested.
Regards
Gavin
Hi GS81,
We hope this message finds you well. We ask for additional information so we can check the file. We have not received any update from you regarding the issue. If you still need further assistance or if you have questions or concerns, please contact us again. We also want to thank gavin12345 for sharing insights into this issue.
Kind Regards,
Cel
It turned out to be an issue with some of the customer term details. We were able to identify which customers were causing the issue and able to get the report created. There is an issue with the reconciliation have a discrepancy which i am thinking there are some other issues in the background.
