Email Invoice rejected

Hi NKAV,

Thanks a bunch for sending that over! We've sorted out all three affected email addresses, so everything should be good to go and working perfectly now!

Cheers,

Princess

Hi fame,

If your invoices are bouncing back when you're sending them to your client, it may need further assistance on the backend. I've sent you a private message with more details, so please check your inbox when you have a moment.

Looking forward to your response.

Regards,
Earl

I have the same problem. How can I find out if client has been blacklisted.

Hi bh31,

From time to time, emails can bounce back or get knocked back for all sorts of reasons. It could be that the recipient's email address got blacklisted, or they’ve marked the app.myob.com domain as spam. No worries though, our team can check if your client's email address has been blacklisted. Feel free to get in touch directly or shoot the breeze with our live chat agents through our virtual assistant, MOCA. 

Cheers,

Princess

I am having the same problem - please send me a private message so I can advise of emails blacklisted

Hi NKAV,

No worries! We’ll have a check at this on our end. I’ve shot you a private message–check your inbox, and we’ll sort it out from there.

Cheers,

Princess