Failed to load - Job profit and loss report

Hi talinga,

Thank you for your post and welcome to the Community Forum. 

We appreciate you sending the screenshot. If you are getting a blank report, then we would recommend clearing the cache on the browser you are using. This has helped overcome a blank report. In addition, you can try it on a different browser. In some cases, different browsers can have different experiences when trying to run a report.  You can also try to run the report on desktop version. if it is not loading on a software you can provide me the diagnostic log. You can check out this link on how to get the diagnostic log. 

For an added information, When you are using a browser, you can run the Job profit and loss from the start of financial year for 1 month at a time to find the month  the error starts. Once you locate the month run it for the start of the month moving the date out 1 at a time to find the date the error stats. Once you locate the exact date run the Job transaction (accrual) report for the date and check all transactions on that date for any with a nill line ($0). Either delete this line or add $1 to it and record. Then remove the $1 and record it again. Check the Job Profit and loss works for the given date. 

Please feel free to post again if you need further assistance with this. We are happy to help.

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

Kind Regards, 

Cel

Hi Cel,

Thank you for getting back to me so quickly. 

Please see my feedback below.

1. "we would recommend clearing the cache on the browser you are using." -- Tried, but doesn't work on Chrome. 

2. "you can try it on a different browser" -- Tried on MS Edge, but doesn't work either, same issue. 

3. "You can also try to run the report on desktop version. " -  Yes, it worked. 

4. "check all transactions on that date for any with a nill line ($0)" -- Checked, no transaction with nil $0 on 3/8/2023, the date the error starts. 

It's also worth noting that there is a discrpancy in "Date range" between cloud-based and desktop versions. Not sure if it is the root cause of the problem?

Cloud-based -- 1/7/2023 to 30/6/2024 means "This financial year".

vs Desktop -- 1/7/2023 to 30/6/2024 means "Next year (2024)

Could you also advise on how to fix this discrepancy issue? 

Thank you

Hi talinga,

Thank you for getting back to us and providing an update. 

I have noticed that you are currently in the 2024 financial year. If the report is working in the desktop version, then we do recommend running it on software. Regarding the browser that works with MYOB, to ensure maximum security, performance, and compatibility with MYOB, we recommend upgrading it. If you are using an outdated browser version, you may lose some functionality in MYOB. 

If you still need assistance with this, please feel free to post again. We are happy to help. 

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

Kind Regards, 

Cel

Hi Cel.

Thanks for getting back to me. 

1. "I have noticed that you are currently in the 2024 financial year." -- Not sure, as I pointed out in my last reply, there is discrepancy on period between cloud baed version and desktop. 

2. "If you are using an outdated browser version, you may lose some functionality in MYOB. " -- We use up to date Chrome as attached, so browser should not be an issue. 

It's just likely to be another issue with the cloud based system. But it's ok. Thank you. 

HI talinga,

Thank you for your patience in this matter. I've taken steps to address your concern by running a script to review your current financial year status. According to the results, it appears that you are currently in the 2024 financial year.
 

In the event that there's a discrepancy between the cloud-based and desktop versions, it's possible that you might be operating within two separate files. This differentiation could be the reason for the disparity in financial year details.

Feel free to post again, we're happy to help!
Regards,

Earl

Hi talinga,

I would like to check if you're still having this issue? If so, feel free to post again and one of us will be happy to assist you,

Regards,
Earl

Hi Earl

Thanks for the follow-up. 

We do not use the desktop version often. When I opened it today, the ERROR message attached popped up. 

"Unable to automatically confirm your company file. You may not be connected to the internet, oryour computer's firewall may not allow online confirmation. We recommend you try confirming your company file by phone. "

FYI - 1) internet connection is good, 2) computer configuration never changed so firewall should not be the problem. 

Could you guide me to fix this problem? 

The reason I opened the desktop version today is I want to figure out what you meant by "it's possible that you might be operating within two separate files." My understanding is that the cloud-based version and the desktop online version should always syn instantly. In the past, anything got changed in the cloud-based would be reflected in the desktop instantly, and vice versa. BTW, we always use online desktop version. 

Thank you

Hi talinga,

Thank you so much for reaching out and my apologies for the late response. I would be glad to help you with this, I have sent you a private message to gather more information that will help us resolve this issue.

Looking forward to hearing from you soon!
Regards,
Earl

Hi Earl

I was unable to send you private message. Not sure if it's another system's bug? 

Hi talinga,

I'm sorry to hear that and thanks for the screenshot. Can you please confirm the last four digits of your Serial Number?

Looking forward for your response.
Regards,
Earl