Forum Discussion

ryadre's avatar
ryadre
Trusted Cover User
4 months ago

Found a bug with the InTray

Has happened quite a few times now. If Accountright gets left without use for a while and the session expired message comes up, when you log back in if you go to the InTray and click on a document to Create New Bill, nothing happens, and when you leave that screen and go back in to the Intray, that document has now disappeared.

 

Only way to fix is to exit Accountright completely and log back in. The document is still missing so you have to resend it. Everything works as normal after that.

 

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  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    4 months ago

    Hi ryadre ,

    I would like to check if you're still having this issue. If so, I recommend clearing your AccountRight cache to avoid any software discrepancies. Clear your AccountRight cache

    If you're still experiencing the issue, why not try our virtual assistant, MOCA? It's designed to dive deeper into problems like this. Give it a go!

    Feel free to engage with MOCA through myob.com/support for any queries or assistance you might need. Don't worry if MOCA can't provide the help you need; our live chat team is just around the corner to pick up where MOCA left off.

    Feel free to post again, we're happy to help!

    Regards,
    Earl