Hi ryadre ,
I would like to check if you're still having this issue. If so, I recommend clearing your AccountRight cache to avoid any software discrepancies. Clear your AccountRight cache
If you're still experiencing the issue, why not try our virtual assistant, MOCA? It's designed to dive deeper into problems like this. Give it a go!
Feel free to engage with MOCA through myob.com/support for any queries or assistance you might need. Don't worry if MOCA can't provide the help you need; our live chat team is just around the corner to pick up where MOCA left off.
Feel free to post again, we're happy to help!
Regards,
Earl