In Tray bug with certain file names - Hyphens

Question

I have noticed since one of our suppliers has starting naming their PDF invoices they send us to include a date - so a file name such as inv34343-25-03-26.PDF that when the file gets emailed to MYOB it bounces back.

I found that removing the hyphens in the file name fixes the problem.

Can this be fixed please?

I use to notice this on certain government (vehicle rego reminders) files sent to us as well in the past and couldn't figure out why they keep rejecting.

Causes a problem with their invoices getting missed and not paid.

Thanks

isaiah_c · Answer

Hi ryadre,
&nbsp;
Thanks for flagging this. That would definitely be annoying, especially when it means invoices might get missed and not paid, so good spot picking up the pattern with the dates in the file names. At the moment, it looks like the way those PDF files are named is tripping up the email‑to‑MYOB process, so the system is bouncing them back rather than loading them into your file/library. That would explain why removing the hyphens in the file name lets it go through. You’ve basically found the workaround already.
&nbsp;
For now, the safest approach is:

If an emailed invoice bounces, save it locally and rename the file (for example: inv34343_250326.pdf instead of inv34343-25-03-26.pdf),
 Then resend it to your MYOB email address, or upload it directly.

Regards,
Sai

ryadre · Answer

Thanks, yes thats what I have been doing which is a bit of a pain when you get multiple invoices going through that process

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In Tray bug with certain file names - Hyphens

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