Online payments

Emailing invoices to our clients is a basic accounting procedure that has to be available from MYOB... surely???  We do not want to use their online payment systems, but there is no way of verifying our business without supplying personal financial information and signing up for online payments!!!!

This is not the problem.

Can you please tell us how we can verify our Company information - if we have to, WITHOUT signing up for MYOB's online payment that we do not want to use...

Surely MYOB cannot stop us from using the basic accounting procedure of emailing invoices to our customers????????  In case you haven't noticed, MYOB is making me angry, total waste of my time, which I do not have.

Can you please explain why we have to go through all this in order to turn off something we do not use???   We have never used it, and don't want to.

and listening to the comments here on the forum, it is not as easy as you say??

Surely MYOB cannot stop us from emailing invoices to our customers??

We are also getting charged the surcharge when it should be oncharged to the customer.  I also turned off the autopay settings, but invoices imported via a third party are forcing this payment option to be active, against our preferences.   

This is such a bloody awful system.  I am a long time user of MYOB and really find this forced change to be unacceptable.

Thank you support ticket has been raised.

I totally agree. I would have never signed up for this if they hadn't disabled the email function. Felt very forced to do so. Btw who gets the surcharge amount? I have only received the exact amount in the bank as the invoice, But the customer has been charged more. Where does that extra money from the customer go?

P.S I have located the surcharge journal and have deleted the payment. Now, if and when we receive the amount in our bank, do we need to create the surcharge journal again? what if we do not? because we actually never received that surcharge amount? who gets that extra money from the customer?

Hi Nat, 

Sounds like you’ve had a bit of a tough time using the online payments feature. When a customer pays via online payment, the payment date they see isn’t usually the same as the date it lands in your bank account. You can read more about how that works here. 

As for the surcharge you mentioned, they’re usually classified as “spend money” transactions. You can read about online payment surcharging from this link. 

If you’ve decided you want to completely turn off online payments, you can follow the steps outlined here.

Regards,
Genreve

Hey cramptons​ 

Online payments will be switched on by default after completing the business verification process, however, users are able to update their settings based on their preferences. If you do not wish to use online payments, instructions to turn it off completely can be found on this page.  

Hi Genreve,

I have mentioned in my original post that i have already turned off the online feature in settings. It does show as disabled. However, when i create new invoice on myob, the online payment option comes up!!!

You mentioned, "the date the customer pays is not the same date as money lands in bank", then why is myob closing off the invoice on that same date. i had an invoice closed off on 30th may. but the payment landed on the 2nd june. I was not aware until yesterday that MYOB would be closing off the invoice by themselves. so I spent hours yesterday trying to reconcile account (for May)not knowing where the discrepancy was because myob decided to close off invoice on the 30th without my knowledge and without checking to see if the money has landed in the bank. I am indeed having a tough time using this feature because it is flawed and useless. We were fine receiving payments via eft or direct deposit but MYOB sort of blackmailed us into getting this feature by restricting email function!! MYOB should have given us an option to choose to have this feature and not make it mandatory and forced.