Is anyone having this issue at the moment? I am sending invoices out via online version of accountright and only some are working. I'm not getting any bounces and the email addresses are correct. I understand the desktop email list can take time to update however I've never had this issue of the emails not being sent or being slow until this past week.
Hi Triggs,
Yep, that emailing issue certainly is not ideal.
I did a check, and I can't find any ongoing issue similar to what you described. I recommend checking a few things. From the browser, can you jump into Sales > Emailing > Sent Emails and check a couple of those invoices that didn’t arrive? Do they show there, and what status they’re in (Sending / Sent / Failed)?
Also, try emailing one of those “missing” invoices to your own address to see if it comes through or lands in junk.
If they’re showing as Sent in MYOB but still not arriving, or you're still having issues with emailing, the best move is to reach out to support so they can have a deeper look. You can either create a ticket on the My Account page or connect with our live chat team through MOCA, our virtual assistant.
Regards,
Genreve
We are also having this issue...... We email from MYOB through outlook and it can take sometimes 10min for the email to go and sometimes it doesn't. Emailing payslips & Statements can sometimes be a nightmare, but the individual Invoice or Quotes the wait between email and being able to do the next one is ridiculous. My IT guys have contacted MYOB who say it's not their issue and Microsoft say the same. My IT guys have exhausted all obvious options....
We are having the same problem. It is sometimes taking hours for your clients to receive their invoices, and the SMS notifications are not sending either. The issue seems to be getting worse and worse.
We have followed all the instructions provided, including unlinking email accounts, shutting down the system, and clearing the cache, but nothing has fixed the issue.
This situation is becoming very embarrassing for our business, and we really need this resolved as soon as possible.
Hi Argonauts,
Thanks for taking the time to go through all of those troubleshooting steps, and I’m sorry this is still happening. I understand how frustrating this would be, especially with invoices being delayed for hours and SMS notifications not sending as expected. Since the issue is still ongoing after everything you’ve already tried, the best next step is to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so they can investigate this further and look more closely at what’s causing it.
Regards,
Sai
I have spoken to your support team for a few hours today. They have said it needs to be fixed in the back end of your system, Please leave this case open until its resolved as discussed with Authur today
