Products Import Problem

Hey 20191001myob,

I was able to run the fix on your company file successfully. Please log out and then log back into your account to try importing the new items again.

Best regards,

Doreen

Hi,

Are you able to run the script over as we have import item error recently?

Company file saved online
Last 4 digits of serial number: 4797
Company file ID: 1

Thanks

Grace

Hi 20191001myob,

We appreciate you providing the information. I've arrange the script over your file that should fix the issue. If the issue persists, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

Hi,

We need to export quotes/orders to update some item prices for the following week.

But found the sequence of items in an order changed when exporting and we can not find the logic how the system does it.

This cause problems when the sales turns the order to an invoice, because the sequence of the items in it has all changed.

Can you please help?

Thanks

Grace

Hi 20191001myob,

This is quite unusual, I recommend reaching out to our team so they can dig deeper. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl