Registering for E Invoicing - E for "Error"?

Hi Janet,

No, I haven't been able to fix this problem, also, when I try to contact MYOB help via the chat line, it just hangs up on me.

I've cleared the cache history and cookies on another browser, tried it from a different computer (desktop), tried it from my mobile phone - nothing works.

I've got a feeling that I don't have the correct authority to actually sign up for this, so will try to convince my boss to "do the needful".

Good luck.

Hi Eric3 ,

I appreciate your detailed post. When this issue occurs, please check if there are any invalid characters in the invoice number. If there are, remove them and ensure the invoice number is numeric only. I also recommend clearing your browser's cache and history or trying a new incognito window in Chrome. Thank you!

Regards,
Earl

Hello Eric,

Did you resolve your problem with registering for eInvoicing?  I'm having problems and can't get MYOB AR to accept the registration.  I've tried several businesses - one was successful, but the business I need to register is getting the 'something went wrong' message.  I've cleared cache history and gone incognito.  HELP!!!!!

Thanks Eric, 

I have online access as administrator so I don't know if that is the problem my end.  I'll give 'chat' a go and talk to a bot, or get the owner to register. Good luck to you too.  It shouldn't be this hard!  Sigh.

Me too, I have no idea what's going on, got frustrated and decided to leave it before I threw something at the monitor.  Let me know how you get on.

Thanks!

Hi Earl,

I copied and pasted the invoice number from our last invoice, so this is unlikely to be the problem.

Hi again Earl,

I've also just tried using Chrome's incognito mode (which raised a couple of eyebrows) to register, nothing.

I don't want to clear my cache and history in my main browser because all my passwords for various sites etc will disappear.  I tried using MS Edge with a cache and history cleared browser - nothing.  This is a system problem.

E.

So, I tried getting my boss to register for e-invoice and she had exactly the same problem.  I really don't know what's wrong, but I'm pretty sure it's not anything we're doing.

Same here, my client, the owner of the subscription had the same error message.  It looks like MYOB Community can't help, so we will have to go to support or a bot.

Eric,

I have been chatting to live chat.  They believe that the client is already registered with einvoicing (not through MYOB) and that's why the error comes up.  I'm now talking to my client to see if they registered, somehow, and then will go from there.  I'll keep you posted.