Forum Discussion

Terri520's avatar
Terri520
Experienced Cover User
2 years ago

Accountright payroll generating zero payrun

Hi

 

Accountright has generated a payrun with zero amounts for all employees on 1 June 2023. My payruns are fortnightly, done on 31 May and 14 June.

 

I did not process this payrun.

 

The transactions are recorded as zero and payslip generated to be emailed out to employees, even inactive employees who have not been employed this year.  I have changed the email addresses on all emails to my email to clear the list.

 

Is there an explaination as to why this would happen?

 

Thanks

 

Terri

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 years ago

    Hi Terri520 

     

    Thank you for your post.

     

    If you sent an update event during that time, STP reports will generate a pay run that shows zero for both gross hours and payg in STP reports. You can also check and confirm this by going to Payroll Reporting Centre "STP reports".

     

    Also, could you please confirm that on June 1, 2023, a transition was made from STP Phase 1 to Phase 2? As this is the reason why there is a zero dollar pay run showing for all employees even for the inactive ones. 

     

    Please feel free to post again I'm happy to assist.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Cheers,

    Princess

    • Terri520's avatar
      Terri520
      Experienced Cover User
      2 years ago

      Hi Princess

       

      I did  send an update event through STP on the 1 June as employee balances were incorrect on STP and needed updating, so I can understand the zero transactions.

       

      I have been on STP Phase 2 since early last year so this would not be the reason for the generation of zero payslips.

       

      Thanks.

       

      Terri

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      2 years ago

      Hi Terri520, 

       

      Thanks for the response. 

       

      As per Princess_R, doing an update event will prompt the STP to create a payrun with zero values. So this is likely the reason there is a zero amount payrun on June 1. Also, this could be checked inside Payroll Reporting Centre > STP reports. 

       

      If you have any other questions or concerns feel free to let us know.

       

      Cheers,

      Genreve

      • Terri520's avatar
        Terri520
        Experienced Cover User
        2 years ago

        Hi

         

        How do I get rid of the zero payslips from the email payslip list?

         

        I don't want these to be sent out as some employees have left.

         

        Thanks

         

        Terri

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