Base hours not reducing when paying AL or PL

Hi Chellie22051, 

It looks like the wage item might not be linked to the leave entitlement. I recommend checking to make sure the wage pay item is linked correctly, and that should fix the issue.

If you need any more help with this, let us know.

Regards,
Genreve

it is linked to Annual Leave Pay.  Should it be linked to the Base Hourly.  Ive started in a new job and its been set up previously to me

Hi there Chellie22051,

You don't need to link it to base hourly. The issue you're experiencing with base hours not being adjusted automatically when there's paid leave could be related to the paid leave hours entered on timesheets. As a workaround, you need to manually adjust the hours when processing pay. Since you have two company files on your account, you'll need to create a support case on your MyAccount and include the Company File ID (found under Help > About MYOB AccountRight) for the file you're having issues with, along with any other relevant details. You can also direct to our virtual assistant MOCA. This will ensure that the support team receives your case and can relay it to the developer team.

Best regards,

Doreen

in all other places i've worked using MYOB, it automatically reduces the base hours as it should when you enter AL or PL.  Why not this one.  This is also the desktop version.  There must be an easier fix other than waiting for developers.  Its not a developer problem.  Please advise

i have since discovered that there are a few different base hourly.  When using the 1 location "Base Hourly Wongan Hills" and you enter AL leave taken, it works.  But with new Base Hourly locations set up, ie Base hourly Corporate, it doesn't work.  Is there a work around for this ?

Hi Chellie22051,

This is a known issue that our team is already working to fix. For further assistance, I recommend reaching out to our support team so they can mark your file as affected.
 

You can contact our support team for more help. The best ways to contact them are through live chat (via our virtual assistant MOCA) or by raising a support ticket through myaccount.myob.com. Live chat is available Monday to Friday from 7 AM to 7 PM (AEST). If live chat is unavailable, you can submit a support request, and one of our agents will get in touch via email

Regards,
Earl

im unable to chat online it won't allow me

Hi Chellie22051,

Are you getting any error messages when you try to reach our live chat agent? When you're on our virtual assistant MOCA, just type "Get help from a support agent," and you'll get a link to connect to our live chat agent. If live chat isn't working, you can also call us directly using the phone number on our website.

Cheers,

Princess

When starting the live chat when i click on payroll it goes no further.  Unsure if im able to chat or call as im new to the company.  Can you please check and advise ?

Hi Chellie22051,

Even if you're new to the company, you shouldn't have any trouble reaching out to our live chat support team. Or you can contact our support team directly by phone. You'll find the phone number on the link provided by our moderator. You can also submit a case via MyAccount.

Regards,

Sai