Forum Discussion

Shanti2021's avatar
Shanti2021
2 years ago

Confirm Company File

It is so annoying that every 3 months we have to confirm company file. Worst then banks where you own out right myob file yet you still have to prove you are the owner but why? Banks don't need you to verify every 3 months to prove anything so why MYOB? It's like you paid outright copy yet they still own it. I am so angry we have to keep ringing MYOB on hold for hours. Then ring again and again on 1300555151 only to hear number is currently unavailable. What do we do now? I am reading other's who are so frustrated. Sure there's other ways to deal with this problem and why do we have to confirm anyway?
  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    2 years ago

    Hi @a615554303300,

     

    Thank you for the post and for letting us know your concern. I regret to know that you're being frustrated with confirming the fille regularly and my apologies for the inconvenience it may have caused. I know how frustrating it is to wait on the line for too long. I'll be glad to assist you with this. We need to confirm the file regularly for the security of our customers and to make sure that they are running a legal installation of the software. Are you having an issue with confirming your file? I'll be sending you a private message to get some information and to further help you with this.

     

     

     

    Please let me know if you need further help.

     

    Kind regards,

    Sai

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