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Priya2's avatar
Priya2
Contributing User
12 months ago

Duplicated employee cards and STP Finalisation Issue

Hi,

 

I am reconciling the payroll accounts to be able to lodge the STP finalisation but I have found that there is an issue with a duplicated employee card that is causing wages to be reported twice for an employee in the STP report, however it has only be recorded once in the payrun.  I can see that the employee has two different employee IDs but when I go to the Employee Card List I can only see one of the cards (even in the inactive section).  I'm not sure why the employee has two cards. The issue is that card A is showing the correct total gross wage amount.  I need to somehow remove any wages associated with Card B.

STP report shows;

Employee Card A - $1664.84

Employee Card B - $187.05

Payroll report shows;

Employee - $1664.84

 

Looking forward to your response.

 

Thanks,

Priya

1 Reply

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    12 months ago

    Hi Priya2,

     

    I understand that you're dealing with a duplicate employee card issue that's affecting your STP finalization. This is caused by either reporting a pay for that employee, then an old copy of the file is restored, or by creating an employee in the card file, recording and reporting a pay. Once reported, the pay has been deleted from the file along with the employee. I came across a similar question, take a look at this link. It suggests reaching out for detailed assistance and possibly having the file repaired by our team. Please raise a ticket via My Account with the required details for further help. Alternatively, visit our help sites like myob.com/support or myaccount.myob.com to find MOCA, our virtual assistant. MOCA can handle immediate queries, and if needed, you'll be connected to our live chat team.

     

    Cheers,

    Princess

     

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