Entitlement Balance [Summary] mismatch with [Detail] report

Question

Hi,&nbsp;When producing the Entitlement Balance [Summary] report, some staff members who have long left and have been paid their unused holiday leave balances now have available hours. When compared to the Entitlement Balance [Detail] report, they show zero except for one employee who still has hours on both reports. I double checked to make sure the Holiday Accrual category was linked to our Unused Holiday Pay account and it is.&nbsp;We had encountered a similar issue before, but not sure if it's related:&nbsp;https://community.myob.com/t5/AccountRight-Staffing-and/Leave-Hours-taken-are-not-reflected-in-the-Entitlements-Report/td-p/689420

samaram · Answer

Hi&nbsp;casal&nbsp;
&nbsp;
Thank you for your post. Usually, when you pay out the&nbsp;Unused Entitlements, you would first open the entitlements and make sure the Entitlements Categories are removed from accruing for that employee, so it doesn't accrue on the Final Pay.
&nbsp;
I would have a look at the categories and see if it was missed for that employee. If it was then you can remove it then, reverse and re-enter the pay run.
&nbsp;
For detailed steps see our Help Article on the topic:&nbsp;Processing a final pay - Create payroll categories for termination payments.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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Entitlement Balance [Summary] mismatch with [Detail] report

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