Entitlements wiped

Hi MelWid,

I see you're having a bit of a hiccup with your pay recordings and the unintended impact on employee leave entitlements. Our team is aware of this issue, and we're working on a solution. As a temporary workaround, you can void the pay run and then enter the hours for the accrual from the previous payroll year. If this doesn't do the trick, don't hesitate to reach out to our virtual assistant, MOCA, through myob.com/support. If MOCA can't sort it out, our live chat team is ready to step in and escalate the issue further. Hang in there, we'll get this sorted!

Cheers,

Princess

Thanks Princess

I would appreciate the solution rather than a "temporary workaround". How long do you estimate that will be?

Mel

Hi MelWid,

I totally understand your concern, and we're sorry for any hassle this has caused. Right now, I can't give you a specific timeline for when this issue will be resolved. Rest assured, though, that our team is on it and working hard to sort things out. In the meantime, it would be super helpful if you could raise a support ticket through My Account. This will help us keep track of your issue and make sure your account is on the list of those affected by this known issue.

Feel free to get in touch if you need more help.

Cheers,

Princess

A support ticket has been raised.