I use Tanda and import my time sheets into MYOB.Mostly this works perfectlyOccasionally however MYOB adds 38hrs to an employee cards standard pay - base hourly.The employee is paid their casual hours + the 38hrs that is randomly added when the transaction is recorded.This is very frustrating.Anyone else have this issue?

Being sporadic, is it possible it only happens when something is edited within the employees card file?Personally, any time I edit anything within an employees card, the standard pay hours reverts from zero to the 'hours in weekly pay period' figure again. I manually change them to zero before closing out of an employees card every single time. We've overpaid staff tens of thousands because of this stupid setting. It's infuriating that we cannot set the hours in the 'weekly pay period' to zero, or that they change themselves every time we edit something within the card file. My solution was to set it to 1000 hours, that way it's extremely noticable when processing pays if someone has additional weekly hours automatically added and I have the opportunity to fix it before setting up the payment.

Hi POW Thanks for your post and Welcome to MYOB Community Forum. Since you are using timesheets but when you process pay run, there is an additional 38hours added to your employees pay for their base hourly. To correct the situation, I highly suggest to remove the 38hours from the employee standard pay so that it will not be added when you process the next pay run. To do this, go to Card file > Cards List > Employee tab > Click the zoom arrow beside employee name > Payroll details > Standard pay > Remove the 38hours from the base hourly. After following the steps provided, kindly process a dummy pay run and check if the 38hours were still added. Please let me know how it goes. If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information. Best regards,Doreen

Thanks for this suggestion, however it does not work. I do remove the 38hrs and randomly it gets added back. Not all of the time, just sometimes. Not all of the staff, just one or two randomly.

Hi GWES Thanks for your post. Sorry to hear that you've had that experience. You can also check the Standard Pay of each employee that will be included on the pay run. Zero out the number of hours in Standard Pay so that when you process pay run, there will be no hours entered and you can manually edit it. You can also set the number of hours that you want to show up automatically when you process the pay. To do this, go to Card File > Cards List > Employee tab > Click the employee name > Payroll details > Standard Pay. Once done, you can process a dummy pay run to see if it's working already. Please let me know how it goes. If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information. Best regards,Doreen

Hi POW Are you still experiencing the issue? Please do let us know so we would be able to assist you further with your concern. Best regards, Doreen

MYOB adding 38hrs to employee card base hourly standard pay

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Celia_B
MYOB Staff
2 years ago

HI POW,

Thank you for your post and welcome to the Community Forum.

In this regard, I understand that you removed the 38 hours in their card file and to their timesheet, but nothing has changed. May I suggest that after going to Card file>>Card list>>Employee tab>>click the zoom arrow beside employee name>>Payroll details>>Standard pay>>Remove the 38hrs from the base hourly, kindly process a dummy pay run and check if the 38hrs were still added. Please let me know how it goes.

Feel free to post again if you need help on this. Happy to assist you .

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

Thanks,

Cel
catering
Member
2 years ago
This is still happening to me every week and it's also happening at another client where I am the only one who accesses the MYOB file and I have absolutely not touched or updated any employee cards in between processing the payrolls yet every fortnight the standard hours are being added to their payroll despite them being zeroed out in the Standard Pay. There is no reaason for the standard hours to keep adding themselves back and eventually this will lead to errors in payroll payments as identfying them every week is impossible given it's not across the board but only some, seemingly random, employees each time. At least allow us to put a ZERO in the standard hours if this can't be fixed! This is becoming very time consuming & troublesome.
Celia_B
MYOB Staff
2 years ago
Hi catering,

In this matter, 38 hours should not be added to the payroll since it is zeroed out on the standard pay. Can you please send me the screenshots for the standard pay and the pay run so that we can see the 38hrs?

We look forward to your response.

Thanks,

Cel
POW
Contributing Cover User
2 years ago
You are understanding what is happening, your solution works once only. I remove the 38hrs and then randomly it will appear again. It does not happen every pay cycle. It might not happen for months and then it just adds 38hrs to a random persons profile so they get paid their hours inported from Tanda + the MYOB 38 base hours.
Is so frustrating.

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MYOB adding 38hrs to employee card base hourly standard pay

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