Forum Discussion

Sandra21's avatar
2 years ago

NO cards will open, banking etc is fine

No cards will open - employees, suppliers, customers, personal. No error messages, just flickers and does nothing. Stop adding useless, unnecessary addons without testing it first. I'm a volunteer and not paid to deal with these annoyances. Using AccountRight Plus, have restarted, makes no difference. I use a 20 year myob in my personal business and have no problems whatsoever. Our church pays a heap of money to you every month and basic things don't work. And you refuse to send the invoice to me like you said you would in your email in December 2022. I rang you in January yet again to remind you, and you still haven't changed it two months on.

  • Hi Sandra21 

     

    I wonder if it is opening off-screen and as a result, the software thinks it's open but you can't see that window (as it's outside of the bounds of the window). My recommend would be to select to open that window as you would normally then go to Windows (top of the screen) and select Cascade. This process will pull all windows on screen including ones off-screeen.

    • Thanks Steven for your reply. No I have two monitors, nothing on second screen and cascade didn't reveal anything. Today cards are opening again (after four attempts to sign in) so myob must have fixed the problem. Let's see if myob will decide to send their invoice to me next month, as they said they would in December but haven't followed through. Soooo annoying having to contact them and wait on hold for ages and then they don't do what they say they will.