I have used on-boarding with previous employee but this time their details are not showing in their card even though they say they have completed it all at their end.
I have re-send the on-boarding request hoping that this might assist. When looking into this, there is no outstanding on-boarding request.
I am at the stage of going 'old school' with filling out forms but would rather not.
Thanks
Hi Helen_G,
Probably an old school vibes when you had to do things manually. As per further checking, MYOB don't have any current issues with missing employee self-onboarding. I suggest reinviting the employee one more time. You can check this link about employee self-onboarding for more details. If that doesn't work and the issue still persists, please reach out to our live chat team via our virtual assistant, MOCA, or submit a support ticket through MyAccount as this might needs further investigation.
Regards,
Shella
Thanks Stella. I have re-invited him but he has not received the email. From his end, it says that "You're All Done" - he's sent me a screen shot. I might reach out to MyAccount and see if it can be fixed.
Hi. We have the same issue with the employee self-onboarding. Any recommendations? It worked perfectly well few weeks ago.
Interesting, it didn't work if we sent employee onboarding email, but worked when we sent from employee card request to update information. Something going wrong with IT MYOB site.
Please fix your ISSUE!
