Solved
Pay Super - Invalid Employee Membership Number - Colonial First
We are getting a message that the employee super member number is incorrect. The employee information has been confirmed by the employee and against ATO records, the ABN and USI have also been confirmed.
Hi SMc3,
Thank you for your post.
If the employee is with one of these listed funds below, their member number must start with the respective prefix. I have come across many cases where the member number provided starts with a "0010" (an extra zero), so, they needed to drop the first '0' so that the prefix reflected correctly as '010' - for example.
If you have any further queries on this, please let me know.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
