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BW4's avatar
BW4
Contributing User
2 years ago
Solved

Pay Superannuation - Pls enter valid Employee Membership Number

Hi,

 

Keep getting the red cross and this message when trying to process super via MYOB. Have checked superfund ABN, USI & employee membership numbers all correct. 

 

Have processed previoulsy with no issues also. 

 

"You need to enter a valid Employee Membership Number for this employee"

 

Thanks

  • Doreen_P's avatar
    Doreen_P
    2 years ago

    Hi, BW4

     

    Thank you for providing the requested details.

     

    Upon checking, kindly delete the first 3 digits of the employee membership number and try to process the super payment again. Please let us know how it goes.

     

    Best regards,

    Doreen

5 Replies

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  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi, BW4

     

    Thanks for your post.

     

    For us to further assist you with this, kindly provide us with the super fund name, USI and SPIN. These details will help us in assisting you efficiently.

     

    We are looking forward to your response.

     

    Best regards,

    Doreen

  • BW4's avatar
    BW4
    Contributing User
    2 years ago

    Hi Doreen,

     

    details below;

     

    Fund name: COLONIAL FIRST STATE - FIRSTCHOICE WHOLESALE SUPER

    USI/SPIN: FSF0511AU/FSF0511AU

    ABN: 26 458 298 557

     

    Thanks

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi, BW4

     

    Thank you for providing the requested details.

     

    Upon checking, kindly delete the first 3 digits of the employee membership number and try to process the super payment again. Please let us know how it goes.

     

    Best regards,

    Doreen

  • BW4's avatar
    BW4
    Contributing User
    2 years ago

    Thanks!

     

    Looks like it went through? will keep an eye on the bank account to make sure it doesnt bounce back.

     

    Thanks for your assistance. 

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi, BW4

     

    Thank you for updating!

     

    We're glad that it went through successfully. Please feel free to create a post again if you encounter any issues. We are here to assist you!

     

    Best regards,

    Doreen

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