Paying Super Error when TFN is 111 111 111

Hi MichaelaJohnson 

Thanks for your post.

When you try to record the Pay Superannuation transaction in the current version of AccountRight, does it display a red x icon against a particular super payment?

If so, could you please click anywhere in the line contains the error icon, what is the exact error message?

Best regards,

Doreen

Hi Doreen, 

Yes it comes up with the following error message - 

"You need to enter a valid Tax File Number for this employee"

Hi MichaelaJohnson 

Thanks for your reply. 

In this case, since the employee already applied for a TFN and still waiting for issuance of it, I would recommend logging in to the web browser through this link. Once logged in, go to Payroll > Employees > Click the employee name > Payroll details > Taxes. From the drop down of TFN status, kindly choose Waiting on TFN Declaration. Once done, you may proceed in processing the super by going to Payroll > Super payments. 

Please let me know how it goes.

Best regards,

Doreen

Hi Doreen, 

The employees card was already set up as "Waiting on TFN declaration" . 

The Super payment still wont go through?

Please advise asap as we want to get super paid before EOFY. 

Thank you 

Hi MichaelaJohnson 

Kindly attach a screenshot of the employee card that it is already showing as Waiting on TFN Declaration. Make sure to remove sensitive information before posting in the Forum. Were you able to access your MYOB account using web version? And from there, try to process the super payments.

Best regards,

Doreen

Hi Dorreen, 

Please see attached screen shots. And yes I tried to process payment through web version with no luck.